TERMS & CONDITIONS
Disclaimer and Liability Waiver
Here at The Grateful Dog, we want your dog to live the best and healthiest life it can while also keeping you happy and assured. As we are not veterinarians, we create all meals based on careful research across scientific literature, industry specialist advice, veterinary consultation and constant improvements. All recipes are reviewed by our Veterinary Advisory Panel. If your dog has an existing health issue or if you are simply concerned, you should always consult with your veterinarian before making any major changes to your dog’s diet.
In no event shall The Grateful Dog be liable for any direct, indirect, punitive, incidental, special, or consequential damages whatsoever arising out of or connected with the use or misuse of any edible product purchased herein. You agree and acknowledge that any product purchased should be used at your own risk and you should assess the risks individual to your dog before purchasing any product or using any product on your pet. You agree that in the event that The Grateful Dog is deemed liable for any harm caused, the amount which it shall be liable to you shall be limited to the cost of the product.
All meal plans are formulated in order to promote and maintain a healthy life for adult dogs with the help of a species appropriate diet. We do not claim our meal plans, products, or services will alleviate, heal or cure any health condition or symptom. At present, we do not provide meal plans for specific-medical needs or allergy-related conditions.
Prices, Payments, Billings and Promotions
The Grateful Dog reserves the right to make price changes at any time without any notice to you. Prices are exclusive of shipping charges. For further details, please see Shipping Costs section of the website.
Payments & Billings – Payment is due upon your purchase with The Grateful Dog. By opting in to any of our subscription plans, you have agreed to allow The Grateful Dog Pte Ltd to bill you on a recurring basis according to the selected plan’s term/frequency. No additional items will be billed outside of your selected items within your invoice unless approved by the owner of the account.
- Ready Meals Subscription: Billing occurs either every two weeks or four weeks, depending on the frequency you have selected.
Promotions – If you are using a promotion or a discount code, please enter it at checkout to receive an immediate discount. Promotion or discount codes may be used on already discounted programs, however we reserve the right to start or cease this practice at any time without notice. Holiday and other special promotions may, at the option of The Grateful Dog, carry specific terms and conditions, and we reserve the right to create, amend, and enforce said terms, conditions, and restrictions.
Pausing, Rescheduling, Cancellations and Refunds
For Ready Meals subscriptions
To pause, reschedule or cancel your Ready Meals subscription, a minimum of four working days advance notice ahead of your upcoming delivery is required.
Simply contact us at firstname.lastname@example.org with your full name and four-digit order number for assistance.
Refunds – You acknowledge and agree that The Grateful Dog has no obligation to provide a refund for any subscriptions or products. We will do our best to review early cancellations of subscription plans due to medical reasons with supporting documents, on a case by case basis.
Refunds will not be issued for delays that are the result of factors outside the control of The Grateful Dog, including but not limited to weather and traffic. If for any reason we have to cancel your delivery, you will be notified by email or by phone, and the number of meals cancelled will be automatically added to your next delivery. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement.
Pause Feature – We may give you the option to pause your subscription at any time for up to a maximum of two weeks from your intended delivery date at. If a longer period is required, the meal plan will be cancelled. Cancellation fees may occur if the meal plan is cancelled before the refundable period.
If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information or cancel your account, you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated.
Delivery Disclaimer, Delivery Schedule, Shipping Costs
Meal pouches must be stored in the freezer when you receive them. As all of our meals are fresh and preservative-free, the properties of the contents will alter if not properly taken care of. The Grateful Dog is not responsible for failed deliveries due to incorrect or incomplete addresses. We will do our best to deliver your meals to you in accordance with your specifications. However, if you are not home to receive the delivery or there is no safe place to leave it, we will bring your order back to our kitchen. Re-delivery by the next possible delivery date will be chargeable at a SGD24.00 fee in your next upcoming bill. Otherwise, it will be available for pick-up at our kitchen.
Once your order has been received, we are no longer responsible for any damage or delay on part of other persons, circumstances, or for the security of its contents.
Delivery Schedule – We deliver on Mondays, Tuesdays, Thursdays and Saturdays. If you have opted for a subscription, we will continue to deliver to you on the same day, depending on the frequency you have selected. We will notify you via email or through your phone number provided should there be a change in delivery schedule due to Public Holidays or early closures.
For changes to your delivery date and time slot, a notice of 48 hours is required. Please contact us at +65 6917 8417 or email email@example.com.
Shipping Costs – Purchases above SGD80 includes one complimentary delivery. Should you require additional delivery slots, you will be charged at a rate of SGD12.00/delivery (rates are subject to change). Cancellations, holds and pauses due to Public Holidays, weather and traffic-related emergencies and The Grateful Dog’s own service disruptions will not result in additional shipping costs or count towards the hold time maximum.
Weather and Traffic Allowances
Our delivery teams do their best to get your order to you on time. However, delays due to weather, traffic and other factors that are outside of their control cannot be prevented all the time. Rest assured that we will do our best to deliver within the preferred time slot. As soon as we receive notice of any major delay, we will contact you via email or phone.
In instances of hazardous weather such as thunderstorms, we hold the right to cancel our deliveries in order to avoid putting our delivery teams at risk. In such a case, we will notify you as early as possible and your plan will be automatically extended by the number of days cancelled. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement. As both traffic and weather are outside of the normal control of The Grateful Dog, cash refunds cannot be issued for affected orders.
You agree to defend, indemnify and hold The Grateful Dog, its employees, officers, board of directors, consultants, agents and affiliates harmless from and against any and all claims, damages, costs and expenses, including costs and attorney fees, arising from or related to your use of the site and our services.
User Comments, Feedback, Postcards and Other Submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to The Grateful Dog on or by this Web Site or otherwise disclosed, submitted or offered in connection with your use of this Web Site (collectively, “Comments”) shall be and remain property of The Grateful Dog. Such disclosure, submission or offer of any Comments shall constitute an assignment to The Grateful Dog of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, The Grateful Dog will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. The Grateful Dog is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Web Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Web Site will be or contain, in the sole opinion of The Grateful Dog or its representatives, libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
You agree that The Grateful Dog may use and/or disclose information about your demographics and use of the Web Site in any manner that does not reveal your identity. By participating in Web Site contests, promotions, and/or requesting promotional information or product updates, you agree that The Grateful Dog may use your information for marketing and promotional purposes.
You consent to The Grateful Dog collecting, using, disclosing and/or processing your personal data (including my Singapore telephone numbers which you may provide to The Grateful Dog from time to time), in order to send you marketing and promotional material about products and services as well as advertisements, promotions and events, conduct consumer or market research and identify products and services which may be relevant to you (“Promotional Purposes”).
You understand that if you do not wish to receive marketing and promotional material in the form on their electronic newsletters, you may unsubscribe at anytime by emailing firstname.lastname@example.org or by unsubscribing through the electronic newsletter directly.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the “Contents”) are protected by copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed to The Grateful Dog collectively, its subsidiaries and/or affiliates. The Web Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by The Grateful Dog. The Grateful Dog may prosecute infringement to the full extent permitted under applicable law. The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Web Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
The images and colors displayed on the Web Site do not necessarily represent or depict actual meal plans or food offered by The Grateful Dog. Meals and meal plans are subject to change without notice.
The Grateful Dog products and services displayed on the Web Site are available only via online request in Singapore while supplies last. The prices displayed on Web Site are quoted in Singapore Dollars and are valid and effective only Singapore. The Grateful Dog does not ship internationally. In the case of international deliveries via third-party services, The Grateful Dog shall not be responsible or be held liable for delivery or use of the products once The Grateful Dog has delivered to the specified Singapore destination.
The Web Site may at times contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
The Grateful Dog may, in its sole discretion, terminate your account or your use of the Web Site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. The Grateful Dog reserves the right to change, suspend or discontinue all or any aspects of the Web Site at any time without prior notice.