FREQUENTLY ASKED QUESTIONS

Check our frequently asked section to find out more about The Grateful Dog, one of the best locally made dog food brand in Singapore.

Food & Supplements

You can look forward to many benefits, with some appearing within the first week at times. No two dogs are the same, so signs of improvement may vary from dog to dog. Here are some of more common observations we have noticed in various dogs, first hand over a 12-month period.

  • Almost all dogs finish their meals in one sitting, even known picky eaters
  • Dogs gradually reach and maintain a healthy weight
  • Excrement is smaller, firmer and sometimes darker. Best of all, it also becomes a lot less foul smelling.
  • Dogs without allergies to the ingredients began showcasing healthier, shiner and softer coats

The quality of premium kibble and dehydrated raw foods found in pet stores has improved but it is ultimately still highly processed. We believe that fresh food, served cooked or raw is the best way to avoid unnecessary processing. At The Grateful Dog, we choose to cook with fresh, whole ingredients.

Absolutely! As with switching to any new brand of food, the diet should be introduced slowly. Start with a 3:1 proportion of your dog’s existing food to The Grateful Dog meal pouches and gradually, you can increase it over the course of three to five days until you are feeding a 100% The Grateful Dog diet.

We pride ourselves in only using whole foods. Here’s a look at the list of ingredients used in each recipe.

Chicken and Black Bean: Chicken Breast & Thigh, Black Bean, Green Bean, Carrot, Wolfberry, Olive Oil Super Nutrient Blend

Beef and Sweet Potato: Grass-fed Lean Beef, Unskinned Sweet Potato, Bell Pepper, Spinach, Rosemary, Olive Oil, Super Nutrient Blend

Pork and Oats: Lean Pork, Oats, Green Pea, Seedless Apple, Parsley, Coconut Oil  Super Nutrient Blend

Duck and Chickpea: Lean Duck, Chickpea, Carrot, Pumpkin, Turmeric Powder, Olive Oil, Super Nutrient Blend

As a blend of 100% organic and natural supplement has already been pre-mixed into every meal pouch according to your dog’s requirements, there’s no need to add additional supplements to its meal. The Grateful Dog diet is nutritionally complete.

Every dog is built differently and if your dog has special dietary needs or pre-existing medical conditions, it is important that your vet is aware that you are intending to start your dog on The Grateful Dog diet.

Feeding & Storage

The frozen meal pouch can left to thaw in the refrigerator the night before and fed chilled or made warm by submerging the thawed meal pouch in warm water for 10 minutes before feeding. Dogs will love it all the same.

As long as the meal pouches are kept in the freezer compartment, they can be stored anywhere between three to four months.

A thawed meal pouch that is unopened can be kept in the fridge for up to two days. Thawed meal pouches should not be refrozen.
Opened meal pouches should be kept in the chiller compartment and consumed within 24 hours.

Customer Service

Monthly plans are available for dog sizes, ranging from toy to large breeds of up to 30 kg. A 4-Week meal plan starts from SGD 135.00 per month for a 2 kg toy breed, which works out to SGD 4.82/day. Our 12-Week meal plan allows you to save up to 30% more from your overall bill each month.

All subscription plans are auto renewing unless you pause or cancel it. Billing occurs once a month for dogs weighing 2 kg to 6 kg, and every two weeks for dogs weighing 7 kg onward through your assigned PayPal account. Please contact us at tel: +65 6917 8417 or email: support@thegratefuldog.sg.

Orders and payments for any 2-Week samples, 4-Week and 12-Week meal plan subscriptions are only accepted through The Grateful Dog online store which has been designed to be hassle-free and secure. However, we do accept cash or payment through DBS Paylah for items such as our Topper Chompers, supplements and treats.

All 4-Week and 12-Week meal plan subscriptions include one free doorstep delivery every two weeks. The self pick-up option is available for 2-Week sample meal plans; otherwise a delivery charge of SGD 15.00 is applicable.

Depending on the situation, we may:

  1. Bring the package back to our premise if no one was home to receive it and our attempts to reach you were unsuccessful (a redelivery charge will apply). This will apply especially for any frozen item.
  2. Leave it in the safekeeping of a person you have appointed (neighbour, security guard) if you are coming back within 1-2 hours.

Because we believe more can be done for our local animal shelters, we’ve made it our commitment to donate 10% of our profit to The Grateful Dog’s partnering animal shelter(s) through The Grateful Give Back.

No two dogs are alike and we believe in working together with you to see how we can help your dog better adjust to The Grateful Dog diet. Get in touch with us at tel: +65 6917 8417 or email: support@thegratefuldog.sg.

We’d love to have you over. If you’re looking to find out more or want to swing by for a quick ‘hello’, you’re welcome to visit us together with your best friend.