FREQUENTLY ASKED QUESTIONS
Got a question for us? Checkout our FAQ find out more about The Grateful Dog, one of the best locally made fresh dog food brands in Singapore.
Food & Supplements
You can look forward to many benefits, with some appearing within the first week at times. No two dogs are the same, so signs of improvement may vary from dog to dog. Here are some of more common observations we have noticed in various dogs, first hand over a 12-month period.
- Almost all dogs finish their meals in one sitting, even known picky eaters
- Dogs gradually reach and maintain a healthy weight
- Excrement is smaller, firmer and sometimes darker. Best of all, it also becomes a lot less foul smelling.
- Dogs without allergies to the ingredients began showcasing healthier coats and clearer skin.
While our meals are formulated for healthy adult dogs who are 12 months old and above, puppies that are at least 7 months old can start on our meals. It’s good to expose your pup to a variety of ingredients and tastes early on in life as it would make him/her more likely to try and accept different foods as an adult.
The quality of premium kibble and dehydrated raw foods found in pet stores has improved but it is ultimately still highly processed. We believe that fresh food, served cooked or raw is the best way to avoid unnecessary processing. At The Grateful Dog, our meals are prepared with fresh, gently cooked whole ingredients.
Absolutely! As with switching to any new brand of food, the diet should be introduced slowly. Start with a 3:1 proportion of your dog’s existing food to The Grateful Dog meal pouches and gradually, you can increase it over the course of three to five days until you are feeding a 100% The Grateful Dog diet.
The recipes for both Ready Meals and Custom Weight Meals are entirely the same. However, the main difference is that Ready Meals are pre-packed in standard size serving portions of 200g, with five of the same recipes in a bag (1kg total). You will feed your dog according to our feeding guidelines. For example, if you dog weighs 4-5kg, you can feed one pouch per day. If your dog weighs 11-12kg, you can feed two pouches per day.
You have the option to make a one-time purchase, or receive your selection of Ready Meals every 2 weeks or 4 weeks on a recurring basis.
Our Custom Weight Meals are packed according to your dog’s weight. You will receive 14 pouches of food—the equivalent of 14 days of food—in an order. Your dog will only need one pouch per day. With the exception of the 2-Week Trial (one-time purchase), the Custom Weight Meals is a subscription plan with recurring deliveries. You are able to include up to three recipes during each delivery.
A 100% organic and natural supplement blend is included into every meal pouch according to your dog’s daily requirements. There’s no need to add additional supplements to its meal as The Grateful Dog diet is nutritionally complete for adult dogs. However, depending on your dog’s needs, you may add on other supplements for joint support, coat care and additional digestive support.
We understand that there may be some concern with regards to garlic and if it is safe for dogs.
Garlic is safe for your dog when fed in appropriate amounts and in fact comes with many beneficial properties when given as organic types that is free from harmful chemicals. Containing allicin, garlic is also a powerful antioxidant that exhibits anti fungal and anti-bacterial properties.
The reason some dog owners are skeptical about garlic is because studies have shown that it can lead red blood cell damage. However, this only happens when garlic is given in toxic doses (example – handfuls of pure garlic each time). The garlic included in the supplement blend is of a proportion that is both safe and beneficial for dogs.
Every dog is built differently and if your dog has special dietary needs or pre-existing medical conditions, it is important that your vet is aware that you are intending to start your dog on The Grateful Dog diet.
Feeding & Storage
The frozen meal pouch can be left to thaw in the refrigerator the night before. Tear and serve in your dog’s favourite bowl. All meals are packed in food safe, BPA-free, puncture proof and sous vide grade pouches.
For picky eaters or those with sensitive stomachs, soak the already thawed meal pouch in hot water of not more than 100 degrees Celsius for up to 3 minutes before feeding. Do not microwave or recook.
As long as the meal pouches are kept in the freezer compartment at a constant temperature, they can be stored for up to six months.
Thawed and opened meal pouches should be kept in the chiller compartment and best consumed within 24 hours and no longer than 48 hours. Once thawed, meal pouches should not be refrozen.
As 2-Week Trials, 4-Week & 14-Week Custom Weight Meals are only prepared upon receipt of order, we require a minimum of nine days and a maximum of 11 days from your date of order to fulfil the delivery.
However, if you are ordering from our Ready Meals range, we only require a maximum of four days from your date of order to fulfil your delivery.
Orders and payments for Ready Meals subscriptions and Custom Weight Meals subscriptions are only accepted through The Grateful Dog online store which has been designed to be hassle-free and secure. However, we do accept cash or payment through PayNow, GrabPay and Fave Pay for Ready Meals (non-subscription), Supplements and Treats.
Delivery is complimentary for all orders over $80, otherwise a delivery charge of $15.00 is applicable. You may also choose to self-collect your order from our kitchen.
Depending on the situation, we may:
- Bring the package back to our premise if no one was home to receive it and our attempts to reach you were unsuccessful. A two-way redelivery charge of $30 is applicable for any frozen items. You can also arrange to have the items self-collected from our kitchen.
- Leave it in the safekeeping of a person you have appointed (neighbour, security guard) if you are coming back within 1 hour.
Because we believe more can be done for our local animal shelters, we’ve made it our commitment to donate 3% of our profits to The Grateful Dog’s partnering animal shelter(s) through The Grateful Give Back.
All subscription plans are auto renewing unless you request for it to be paused or cancelled.
For Ready Meals subscription
Billing occurs either every two weeks or four weeks, depending on the frequency you have selected.
For Custom Weight Meals subscription
Billing occurs once every four weeks for dogs weighing 2kg to 6kg, and once every two weeks for dogs weighing 7kg and onward.
For Ready Meals subscriptions
To pause or cancel your Ready Meals subscription, a minimum of four working days advance notice ahead of your upcoming delivery is required.
For Custom Weight Meals subscriptions
To pause your subscription, a minimum of four working days advance notice ahead of your delivery is required.
Kindly note that the first four weeks and first eight weeks of the 4-Week and 12-Week meal plan subscription respectively, cannot be cancelled. Cancellations prior to this will incur an early cancellation charge. Once the non-cancellable period has passed, you will be able to cancel your subscription with a minimum of 10 working days advance notice ahead of your delivery.
Simply contact us at firstname.lastname@example.org with your full name and four-digit order number for assistance.